1. About licenses and third-party content
1.1 We let you use our site and services
1.2 We can stop you using our site and services
1.3 We keep the rights to our intellectual property
1.4 You can use Zalow to share your content with the world
1.4.1 You’re responsible for what you post
1.4.2 Other people have some rights to what you post
1.4.3 We’re open to your ideas
1.5 Third parties post on Zalow too
1.6 You can make a copyright complaint
2. What you’re allowed to do on Zalow
3. What you’re not allowed to do on Zalow
3.1 Post unacceptable content
3.2 Act in a misleading or fraudulent way
3.3 Treat others unfairly
3.4 Abuse our feedback system
3.5 Other uses that aren’t allowed
4. Enforcing our terms of use
4.1 We enforce these rules
4.2 Tell us if you see someone breaking these rules
5. Definitions

1. About licenses and third-party content

Technically, we’re giving you a ‘limited license’ to the site. Here’s what that means. We’re happy for you to access our website and services (known as the services). You’re free to have this access (or limited license) if you follow these terms of use and all our other Terms of Service as they apply to you. We’ll do our best to make sure our services are safe and working as they should, but we can’t guarantee you’ll have access continuously. In fact, we might even stop providing certain features or the services completely, and don’t have to give notice if we do.

We can take away your right to use our services at any time. If you violate our Terms of Use or other parts of our Terms of Service, we can take away your access to Zalow. Officially, this is called terminating your license, and if it happens, we’ll tell you and you must stop using our services immediately.

1.3 We keep the rights to our intellectual property

Using our services doesn’t mean you can use any of our trademarks or other intellectual property, like copyrights and patents. We keep all our rights to our intellectual property, even though we let you use our services. Our logos and names are our trademarks and registered in certain jurisdictions. Any other product or company names, logos or similar marks and symbols you see on Zalow may be trademarked by our partners or other users like you.

Anyone else who uses our site is responsible for what they post or link on Zalow. We’re not responsible for the accuracy or reliability of any content shared by other people on our site, unless they’re officially working for us when they share or post the content. Any content represents the views of the person sharing it, not Zalow. Our site might also contain links or other access to third-party websites and applications. These sites and applications are owned and run by other parties, not Zalow. If we use a link or application that goes to a third-party website, it doesn’t mean that we endorse it, and you agree that you use it without our endorsement.

If you think content on our site infringes your rights, you can ask to have it removed. We’re committed to following U.S. copyright and related laws and need site visitors and users to follow them as well. That means you can’t use our site to store or share anything that infringes anyone’s intellectual property rights, including their rights under U.S. copyright law.

If you own copyrighted work and think your rights under U.S. copyright law have been infringed by anything on our site, the Digital Millennium Copyright Act means you can ask us to take it down. Here’s how to report it.

You can only use our services for work and to learn from the information we share. Our site and services were made to be used for business, not for personal or consumer use. We run our marketplace to help users find each other, build working relationships, and make and receive payments for that work. You can also use some of our services to get information we think might be interesting and useful for our site visitors and users. While we do our best to make sure that this information is timely and accurate, there might sometimes be mistakes. We don’t make any guarantees about information posted on our site, so never use it as tax or legal advice. And you should always double-check the information for yourself.

In short, you’re not allowed to use our services to do (or encourage others to do) anything that is illegal, fraudulent or harmful. If you don’t see something on one of the lists below, you shouldn’t assume it’s allowed. When in doubt, contact us to check.

• is illegal or defamatory
  
• is violent, discriminatory or harassing, either generally or towards a specific person or group (or encourages others to be),including anyone who is part of a legally protected group
• is sexually explicit or related to sex work or escort services
• is in any way related to child exploitation
• would infringe on any intellectual propertyrights, including copyrights
• would violate our Terms of Service, another website’s terms of service, or any similar contract
• would go against professional or academic standards or policies – including improperly submitting someone else’s work as your own, or by ghost-writing
• involves purchasing or requesting a fake review or is connected in any way to making or sharing misleading content (like ‘deep fakes’ or ‘fake news’) which is intended to deceive others.

• lying about your experience, skills or professional qualifications
• using generative AI or other tools to substantially bolster your job proposals or work product if such use is restricted by your client or violates any third-party's rights
• passing off any part of someone else’s profile or identity as your own
• using a profile picture that isn’t you, misrepresents your identity or is someone else
• impersonating or falsely attributing statements to any person or entity, including an Zalow representative or forum leader
• falsely claiming or implying you’re connected to a person or organization (including Zalow) – for example, you can’t say you work for a particular company when you don’t.

Similarly, you must always be honest about who’s doing the work. That means you can’t:

• allow someone else to use your account, which misleads other users or
• falsely claim one freelancer will do a job when another will actually do it – including submitting a proposal on behalf of a freelancer who can’t or won’t do the work.

We’re particularly invested in avoiding fraud and misrepresentations when it comes to payments. This means Freelancers can’t fraudulently charge a client in any way, including by:

• falsifying the hours recorded in the Zalow app
• reporting or billing time you haven’t actually worked
• reporting time worked by someone else and claiming you did the work
• demanding bribes or other payments without the intention of or without actually providing services in exchange for the payment.

Clients can’t engage in fraud related to payments, including by:

• posting jobs with payment terms that are objectively unreasonable or disproportionate to the scope of services requested
• demanding services without the intention of or without actually providing payment in exchange for the services.

Everyone should be treated fairly and legally on Zalow. You can’t use Zalow to:

• express an unlawful preference in a job post or proposal
• unlawfully discriminate against someone
• incite or encourage violence
• post personal identifying information or other sensitive, private data about another person
• spam other users with proposals or invites. This includes posting the same job several times at once and contacting people you connected with on Zalow outside of Zalow without their permission
• make or demand bribes or payments for anything other than the work
• ask for or demand free work – you can’t ask freelancers to submit work for little or no payment as part of a proposal bid or competition
• request a fee to submit a proposal
• request or provide services that primarily concern making purchases on behalf of another, including the purchase of cryptocurrency or NFTs.

• withhold payment or work until you’ve been given positive feedback
• swap payment (or anything of value) for feedback, including with third parties
• coerce another user by threatening negative feedback
• use the system to share unrelated views (like about politics or religion)
• offer or accept fake services to improve your feedback or rating score, which is called feedback building

Zalow relies on technology and trust – here’s how we maintain those things.

• You can’t copy, share or give away your account.You can’t have multiple accounts, and you can’t sell, trade or give your account to anyone else without our permission.
• You can’t go around us. You can’t talk to another user or ask for or share a way to get in touch – a means of direct contact - outside of Zalow before you’ve agreed to a service contract. This means you can’t add your contact details to a job post, your profile, communications or other content.
• You can’t promote other organizations – including advertising any other websites, products or services. You also can’t use our site to recruit freelancers or clients to join another agency, website or company, unless you pay us a fee to do so. For more information, look at Section 7 of our User Agreement.
• You can’t interfere with our technology or tamper with our site or services. That means you can’t:
• bypass any security features we’ve put in place to restrict how you use the site – you’re not allowed to try and get around restrictions on copying content

• collect or use identifiable information, including account names)
• interfere with or compromise our systems, server security, or transmissions
• use a robot, spider, scraper, or similar mechanisms on our site without written permission
• copy, distribute, or otherwise use any information you found on Zalow, if whether directly or through third parties(like search engines), without our consent (no scraping allowed)
• overwhelm the site with an unreasonable or large amount of information
• introduce any malware or any other code or viruses that could harm us, our customers, or our services
• access our services through any technology other than our interface
• frame or link to the services without our written permission
• use our services to build a similar service, identify or poach our users or publish any performance or benchmark analysis relating to the site
• reverse engineer, decipher, modify, or take source code from our site that is not open source without our written permission.

• our rights to use and share your feedback
• our users’ and visitors' rights to share your content (1.4.2)
• your agreement to all the rules laid out in section 3 on this page.

What to do if you become aware of a violation of our Terms of Use. If you believe anyone is breaking any of our terms of use, please let our customer service team know.  If we follow up on the breach, you agree to help with our investigation and take reasonable steps to help us fix the problem.

Here, we explain some of the terms we’ve used in our Terms of Use. Any other terms in should be defined when they’re mentioned, in the User Agreement or Terms of Service.

• An affiliate is anyone or anything that in anyway manages, is managed by, or shares management with us.
• A client is someone using our site to find freelancer services from another user.
• A deep fake is a video or image that has been changed to replace one person with another in a deliberately misleading way, without asking the person whose face has been used.
• A freelancer is an individual or agency using our site to offer their services to clients.
• Freelancer services refer to the work freelancers do on Zalow.
• A means of direct contact is information that would let someone get in touch with you directly (or find the information to do that) so you can bypass our site. For example, phone numbers, email and physical addresses, social media accounts, and personal websites with contact information are means of direct contact.
• Site services are all services, applications and products – apart from freelancer services – that people can access through Zalow.
• Content is what users post to Zalow themselves, like comments, profiles, feedback, images, or other information. It includes anything posted by you even if elements of the content were originally generated by generative AI or other tools, or in response to questions posed to you by Zalow or other users or Zalow.